Managing Conflict and

Underperformance

When leadership gets tough, this is the toolkit.


This intensive goes beyond building strong teams—it’s about equipping managers to handle the hardest moments of leadership: resolving conflict, addressing underperformance, and leading with clarity when stakes are high. Managers learn how to diagnose root causes, coach with accountability, and hold the difficult conversations that keep teams on track.

Who it’s for

Frontline and mid-level managers who find themselves spending too much time dealing with drama—navigating tension, uneven performance, or recurring issues that drain team momentum. HR leaders turn to this intensive when they need managers to step confidently into complexity and address challenges head-on, instead of letting them fester.

Upcoming Intensives

Managing Conflict and Underperformance 

Registration Deadline: October 28, 2025

Online Course Begins: October 30, 2025

Live Sessions:

November 4, 2025 - 12-3pm ET
November 11, 2025 - 12-3pm ET
November 18, 2025 - 12-3pm ET

$950

$495 / nonprofit

Register

What you’ll get: An approach to difficult conversations that actually move work forward.

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    Tools to separate facts from stories and reduce bias in performance judgments.

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    A step-by-step model (TREKS) to de-escalate conflict and co-create solutions.

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    Coaching frameworks (GROW) that build capability and ownership instead of dependency.

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    A values-based BRIDGE guide for exits and role transitions when fit isn’t right.

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    Build belief in collaboration by showing that when the team succeeds, everyone succeeds.

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    Manage underperformance to enable team success

Three Core Topic Areas

Week 1
Awareness: Workplace Differences

Understand how working styles and identities shape team dynamics and can create conflict. Build understanding of other styles to enhance team effectiveness.

Week 2
Alliance: Managing Conflict

Use TREKS to open with curiosity, reframe “me vs. you” to “us vs. the problem,” get to root causes, and commit to next steps.

Week 3
Action: Confront Underperformance

Diagnose skill, motivation, role fit, life factors, or bias; coach with GROW; and, when needed, lead values-based exits with BRIDGE.

Limited Enrollment

Limited Enrollment

✺ Frequently asked questions ✺

  • This program is designed for frontline and mid-level managers who find themselves spending too much time firefighting—navigating tension, uneven performance, or recurring issues that drain team momentum. HR leaders turn to this intensive when they need managers to step confidently into complexity and address challenges head-on, instead of letting them fester.

    • Understand that factors that can cause conflict

    • Learn how to diagnose root causes of conflict and underperformance

    • Use the TREKS model to de-escalate tension and turn conflict into problem-solving

    • Practice dialogue skills that balance curiosity, care, and accountability.

    • Apply the GROW coaching framework to build capability and ownership.

    • Use the BRIDGE model for values-based role transitions and exits

  • The Intensive includes:

    • Three interactive virtual sessions (3 hours each)

    • Practical tools and templates for immediate use

    • Real-world application assignments between sessions

    • Peer coaching and reflection time during live sessions

  • Yes. We offer customized versions of the Intensive tailored to your organization’s culture, values, and goals. Book a consultation to discuss options.

  • Unlike generic leadership workshops, this Intensive is focused on the most difficult situation a manager can face: conflict and underperformance. We’ll dive into the messiness and drama and leave you with concrete, practical tools for navigating the hardest interpersonal challenges.

    We also believe in the power of learning from peers and learning on the job. This is not going to be a straight lecture, but rather an opportunity to create approaches that work for you in your context.

  • Participants leave with:

    • Tools to separate facts from stories and reduce bias in performance judgments.

    • A step-by-step model (TREKS) to de-escalate conflict and co-create solutions.

    • Coaching frameworks (GROW) that build capability and ownership instead of dependency.

    • A values-based BRIDGE guide for exits and role transitions when fit isn’t right.

    • Confidence to set expectations, give feedback, and hold the line—with empathy.

  • The session will take about 12 hours total over the course of a month.

    • 3 sessions over 3 weeks

    • 1–2 hours of application between each session

  • This is a hands-on experience. Participants are expected to:

    • Attend all sessions - cameras on!

    • Practice what they’re learning with their teams

    • Reflect and share takeaways to support peer learning